Rental Agreement
Rental Agreement
By making "a purchase" with Rent A Rose the customer acknowledges that they have read, understood and agreed to the terms listed below. The customer further agrees that the rented property shall [1] not be used beyond the intended capacity; [2] not be used in any manner for which it was not designed or designated; [3] not be used in a negligent manner. [4] not used next to open flames [5] will be returned in the condition it was received.
Rental Period
The customer acknowledges that when this site says Make a Selection that they are renting a product to be returned to Rent A Rose at the end of the specified rental period (you are not purchasing a floral arrangement). The customer agrees to coordinate with Rent A Rose staff the times and locations to pickup and return products.
PRO TIP: Assign a responsible adult to collect all the boutonnieres from the groom and grooms men at about 10:00 up so you are not trying to round them up the next day from various locations. Have the same person box up the centrepieces and bouquets at the end of the night and take all the flowers home with them.
Damage to Products
The customer hereby agrees that they shall fully indemnify Rent A Rose for any and all damage to or loss of the rented property including packaging. Rent A Rose acknowledges reasonable wear and tear of its rented items; however, the customer is responsible for costs to repair/replace damages associated with improper use of rented items including but not limited to: loss of item, compression, tearing, staining, exposure to water, expose to flame or other chemicals. Customer shall be responsible for the full value of items damaged beyond repair and/or unreturned items, at 4 X the rental cost.
Return of Property
Customer must ensure that location and time to return rented items has been coordinates with Rent A Rose staff prior to picking up items. The customer hereby agrees to return the rented property and all original packaging materials to Rent A Rose Inc. If original box and packing materials are not returned the customer agrees to pay $10.00 replacement fee per box.
Late Returns
The customer agrees to pay a 20% late fee per day if rented items are not made available for pick up. If the product is still not returned on forth day it is assumed the products are not coming back and the customer agrees to pay for the replacement cost of the products (4x Rental Cost). A invoice will be sent to customer and payment will be charged to customer.
Rent A Rose is not responsible for any personal property unintentionally returned with rental property.
Cancellation/Change Order
Changes to an existing order can be made by email request up to 30 days prior to the rental date. Change order requests submitted within 30 days of the rental date are subject to availability. Exchanges must be at equal or greater value. No cancellations of individual items allowed within 30 days prior to event date.
Rent A Rose requires a 90 day notice on cancellations in order to issue a 100% refund. Orders cancelled less than 90 days before the rental date will forfeit 25% of their prepayment. Orders cancelled less than 21 days are non-refundable. Cancellations must be submitted via email to Sales@RentARose.ca providing the Contact Name and sales order reference number.
Products
We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your computer monitor's display or the lighting with which we captured our photos will 100% accurately represent these colours. Products selected may have SLIGHT variation from what is photographed as each product is hand made. Similarly the dimensions of each bouquet are subject to slight variation based on the handmade nature of each bouquet